Jalandhar, October 6, 2026: The District Consumer Disputes Redressal Commission has directed Jalandhar Improvement Trust to refund the money deposited by two allottees of its Indrapuram, also known as Master Gurbanta Singh Enclave, housing scheme after finding that the flats were not delivered with the basic facilities required for proper habitation.
The two complaints were filed by Rajni Sharma and Indu, who were allotted LIG flats in the scheme through a draw held in 2008. The commission directed the trust to return their deposited amounts with 9% annual interest from the respective dates of payment until realisation. The combined liability in the two cases, including interest, is estimated to be around ₹31 lakh.
Rajni Sharma, 62, was allotted Flat No. 161A on the first floor and had deposited around ₹4.37 lakh in instalments. Although she was given paper possession in October 2009, she told the commission that the project was still not fit for occupation and lacked essential infrastructure.
The second complainant, 61-year-old Indu, was allotted Flat No. 165A and had paid around ₹3.80 lakh. She maintained that the trust was required to provide proper possession with the promised amenities within two-and-a-half years, but the deficiencies remained unresolved despite repeated follow-ups over several years.
During the proceedings, the commission considered material relating to the condition of the project and observed that essential facilities such as electricity, water supply, sewerage connectivity and proper approach roads had not been satisfactorily provided. The trust was also unable to place sufficient material before the commission to establish that the flats and surrounding development had been completed in all respects.
The commission held Jalandhar Improvement Trust responsible for deficiency in service, observing that a consumer who has paid for a residential property cannot be expected to wait indefinitely for a properly completed and habitable home.
In Rajni Sharma’s case, the commission also awarded ₹30,000 as compensation for mental agony and harassment and ₹10,000 towards litigation expenses. With interest included, the amount payable in her case alone is expected to be around ₹16 lakh.
The trust has been directed to comply with the order within 45 days. If the direction is not followed within the prescribed period, an additional 3% annual interest will become payable on the deposited amount.
The latest decision adds to a series of consumer disputes linked to the Indrapuram housing scheme, where several allottees have raised concerns over delayed possession and incomplete basic facilities despite having made payments years ago.
For the two complainants in the latest cases, the commission’s order provides the option of recovering their deposited money with interest instead of continuing to wait for flats that the commission found had not been delivered in a properly habitable condition.
For permission to reuse our original reporting or images, contact The Jalandhar Times.
